Job Description

Join a team dedicated to delivering exceptional guest experiences in a luxury hospitality setting. In this role, you will be a welcoming first point of contact for arriving and departing guests, providing attentive service, professional assistance, and a polished presence throughout the guest journey. The ideal candidate enjoys working in a fast-paced environment, communicates clearly, and takes pride in creating a warm and memorable stay for every guest.

Responsibilities

• Greet guests warmly upon arrival and departure, offering assistance in a courteous and professional manner.
• Assist with luggage handling, escorting guests, and coordinating valet-related services as needed.
• Support guest transportation and parking services while following established procedures and safety guidelines.
• Provide directions, property information, and general assistance to guests and visitors.
• Maintain a clean, organized, and presentable entrance and lobby area.
• Communicate effectively with front desk, valet, housekeeping, and other hotel departments to support smooth operations.
• Respond promptly to guest requests and help resolve basic concerns with professionalism and care.
• Follow all company standards, service expectations, and safety practices.

Qualifications

• Previous experience in hospitality, guest services, valet, bell services, or a related customer service role is preferred
• Strong interpersonal and communication skills
• Professional appearance and a guest-focused attitude
• Ability to stand, walk, lift, and move luggage or other items as required by the role
• Ability to work well in a team-oriented, fast-paced environment
• Dependable, punctual, and able to follow instructions and procedures
• Valid driver’s license

Benefits:

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Expires: 09/30/2026

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