Manager, Content Intelligence/Knowledge Designer Job at Labcorp, Durham, NC

  • Labcorp
  • Durham, NC

Job Description

Labcorp seeks a Manager of Content Intelligence and Knowledge Designer to optimize employee-facing information across digital platforms. This role combines content strategy, analytics, and knowledge management to improve self-service effectiveness and reduce employee effort in finding and understanding critical information.

Responsibilities

  • Measure and analyze content performance across HR portals, knowledge bases, and employee communications using KPIs
  • Design, create, and optimize employee-facing content including articles, guides, and digital experiences
  • Establish content governance practices, quality standards, editorial guidelines, and lifecycle management processes
  • Develop dashboards and reporting to guide content strategy and investment decisions
  • Conduct content audits and identify opportunities to improve findability and self-service success

Requirements

  • Associate's degree minimum; Bachelor's degree preferred
  • 7+ years progressive experience in content strategy, knowledge management, or digital experience design
  • 5+ years leading enterprise content governance, taxonomy, and knowledge management programs
  • 5+ years using analytics to measure content effectiveness and guide improvements
  • Strong writing, editing, and content design skills with ability to simplify complex concepts
  • Experience with ServiceNow HRSD, knowledge platforms, or employee portals preferred
  • Experience with search analytics, taxonomy, content intelligence, or AI-powered systems preferred

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