Desktop Support Technician Job at MetroSys, Phoenix, AZ

  • MetroSys
  • Phoenix, AZ

Job Description

Position Overview

MetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues.

The ideal candidate has a strong customer-service mindset, solid Windows troubleshooting skills, and experience supporting users in a corporate environment. This role will also work closely with Systems Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues.

Key Responsibilities

  • Provide onsite Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
  • Support user accounts, passwords, permissions, and basic Active Directory and Microsoft Entra ID requests.
  • Configure, image, deploy, replace, and decommission laptops and desktop systems.
  • Assist with employee onboarding and offboarding, including workstation setup and equipment collection.
  • Troubleshoot hardware, software, printing, Wi-Fi, LAN, VPN, and basic connectivity issues.
  • Support Microsoft Intune or other endpoint management technologies for device configuration and troubleshooting.
  • Perform hardware upgrades, equipment swaps, and warranty coordination.
  • Maintain accurate hardware inventory and asset records.
  • Document incidents, service requests, and resolutions within the IT service management platform.
  • Escalate server, network, security, and infrastructure issues to the appropriate engineering teams.
  • Assist with workstation refreshes, office technology deployments, and other onsite IT projects.
  • Follow established security, change management, and operational procedures.

Required Qualifications

  • Must currently reside in the Greater Phoenix, AZ metropolitan area.
  • 1–3 years of experience in Desktop Support, Help Desk, Field Support, or a similar IT support role.
  • Hands-on experience supporting:
    • Windows 10/11
    • Microsoft 365
    • Desktop and laptop hardware
    • Active Directory
    • Printers and peripherals
  • Experience imaging, configuring, and deploying Windows devices.
  • Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work onsite in Phoenix five days per week .

Preferred Qualifications

  • Microsoft Intune or MECM/SCCM experience.
  • Microsoft Entra ID experience.
  • Experience supporting Microsoft Teams and collaboration technologies.
  • Familiarity with ServiceNow, Jira, or another ITSM/ticketing platform.
  • Experience in a managed services, financial services, or regulated environment.
  • CompTIA A+, Microsoft, or similar technical certification.

Job Tags

Work at office

Similar Jobs

Jobs for Humanity

Remote - Bilingual Spanish Customer Service Representative (Automotive) Job at Jobs for Humanity

 ...looking for highly motivated and qualified Customer Relations Representatives to work full-...  ...dealerships when necessary. - Connected Services Support: Assist customers with connected...  ...: Utilize internal systems, online resources, reference materials, and available... 

StaffDNA

MRI and Radiologic Technologist Job at StaffDNA

StaffDNA seeks a Permanent MRI / Radiology Tech to deliver high-quality imaging services at partner healthcare facilities. In this allied health role, youll perform routine and advanced MRI studies, ensure patient safety and comfort, and maintain accurate imaging records... 

Confidential

Internet Judging: Milky Way (Maps Evaluation) Job at Confidential

We are currently looking for long-term participants for our new project, Milky Way! During this Search Engine Evaluation project, participants will evaluate the quality of queries made by internet users while navigating through different map applications. The entries...

Tzadik Management

Construction Technician Job at Tzadik Management

 ...growth. At Tzadik, We Never Stop Growing! Are you a skilled Construction Technician seeking to elevate your career? Are you adept at achieving...  .... This includes demolition, construction, and finishing work to ensure units are in optimal condition for new and existing residents... 

Crowns R Us Dental Lab

Customer Support Representative - Live Chat Job at Crowns R Us Dental Lab

 ...seeking a friendly, reliable, and customer-focused Customer Support Representative Live Chat to join our team. This position is ideal for someone who...  ...-solving abilities. Comfortable using computers, email, chat platforms, and online systems. Strong attention...