Job Description

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Client Navigator is responsible for the maintenance of data, tracking of patients, appointments and health outcomes with the goal of improving patient care and experience.

• Assist with patients presenting to Metropolitan Hospital form the point of screening to diagnosis.
• Facilitates care by coordinating outside/in-house referrals, and ensuring the necessary information is gathered for complete patient care, including outside medical records, mammograms, and pathology results as the point person to contact
• Provides navigator support for newly diagnosed patients, and be present in the outpatient facility when the practice is in session as part of the care team. Evaluates barrier to care.
• Refers to the genetic testing program by interviewing patients, determining insurance status, processing financial hardship forms, and communicating with the testing company ensuring a smooth process. Referral to appropriate providers for patients with high risk lesions. Referral to genetics professionals for patients with genetic risk
• Maintains patient database of all presenting patients including appointments, work up, stage of diagnosis, and survivorship care plans
• Responsible for the maintenance of records, patient data, meeting minutes to maintain compliance
• Facilities the financial clearance, and counseling process for pre-operative breast surgery patients.
• Monitors the tumor registry to identify breast cancer data and use appropriately for presentation and grant submission as needed.
• Maintains effective ongoing communication with clinicians, and all staff to ensure patient and work flow challenges are addressed and mitigated and corrected.
• Establishes and maintains relationships with Metropolitan Hospital departments to ensure the most pleasant and optimal patient experience and satisfaction within all points of care, and reports gaps and challenges.
• Identifies, organizes, and participates in community outreach activities including participation in educational programs each calendar year with focus on breast disease, breast cancer education, prevention, and/or early detection
• Schedules and coordinates meetings with providers and administrators to address breast program concerns.
• Verifies insurance information and authorizations via telephone and electronically
• Monitors Referral Work Queues to triage and schedule patients when needed
• Enrolls patients in MyChart
• Reports issues of concern to the Program Leader, Associate Directors, and provides recommendations as needed.

Knowledge, Skills, Abilities and other Requirements:

• Bilingual English/Spanish
• Minimum of 2 years of experience in health care OR or procedural scheduling
• Proficiency with EPIC scheduling tools , including Snapboard and referral work queues
• Strong organizational skills and attention to detail
• Ability to manage high-volume scheduling in a fast-paced environment
• Effective communication and collaboration skills
• Ability to prioritize competing demands and meet daily deadlines
• Ability to work under pressure
• Ability to fill in for any OR scheduler staff when necessary

Educational Level:

• High school diploma or equivalent required; associate or bachelor's degree preferred

Shift:

• 9a-5p or 8a-4p
• Virtual interview 1 round only
• 35 hours/weekly
• 5 days/week

Department:

• MEDICAL CLINIC

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.

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